Articles & Resources

This integration adds an UI action to the kb_knowledge table. This UI action creates the translated version of the knowledge article in...

This integration adds a work note of suggestions on any record that is on a table extended from 'task' table, to help the 'assigned_to'...

This tool in the global scope provides the functionality of sending mass outbound notification based on configurable conditions on almost...

For successful deployment of changes from one instance to another, it is vital to document necessary steps to migrate update sets, as...

Importing XML After you have successfully exported data from the source instance, you can import the XML file directly to the target...

Exporting a Single Record It is often useful to export a single record, such as an incident, a user, a configuration item (CI), or a...

Code should be easy to read and understand, whenever possible. Follow any formatting standards. Think about how others may use it in the...